Interview Spotter
Try free

Home Help and troubleshooting

Help and troubleshooting

Most problems have a quick fix. Find yours below. Still stuck? Email us and we'll help.

No answers appear

Live Spotter works with the sound your PC plays, the same sound you hear. Almost every "no answers" problem comes down to where the call's sound is going. Try these in order:

  1. Join the call on this PC. If you hear the interviewer on your phone or another computer, Live Spotter can't hear them.
  2. Make sure you hear the interviewer on this PC. Check the volume isn't muted and your earphones are connected to this PC.
  3. Check the speaker setting in your call app. In Zoom, Teams or Meet, make sure the speaker is the same device Windows uses (Settings → System → Sound → Output).
  4. Try a practice video. Play a mock interview video on YouTube. If answers appear, the app works and the problem is your call app's sound setting.
  5. Using Bluetooth earphones? Many switch to a low-quality hands-free mode during calls. Use wired earphones or the laptop's own speaker and mic.
  6. Restart. Close Live Spotter and your call app, open Live Spotter first, then join again.

Short or half answers

Someone spoke while the answer was appearing. The full answer follows by itself a moment later. You can also ask the interviewer to repeat the question, or type it in the box at the bottom of the panel.

Answers are slow

  • Check your internet. A weak Wi-Fi signal is the most common cause; move closer to the router or use a cable.
  • Close programs that use a lot of internet, like big downloads, cloud backups or video streaming.
  • If Google's free limit for your key is used up, answers slow down or stop. See the next section.

Problems with your AI key

"Key not valid"

Copy your key again from Google AI Studio with the copy button and paste it into the app with no spaces before or after. Still failing? Create a new key and paste that.

"Limit reached" or "too many requests"

Google limits how much a free key can be used. Wait a few minutes and try again. Those limits are set by Google, not by us.

The key page won't open

Work and school Google accounts sometimes have it switched off. Sign in with a personal Gmail account.

Never share your AI key, not even with our support team. We will never ask for it.

Problems with your resume

  • Make sure the file opens normally and isn't password-protected.
  • Answers too general? Add more detail to your resume (projects, tools, results), and add the job description and a few real examples of your own.

Installing

  • Live Spotter needs Windows 10 (2004 or later) or Windows 11. It doesn't run on Mac, Chromebook, phones or tablets.
  • If the Microsoft Store won't install it, update Windows (Settings → Windows Update), restart and try again.
  • Can't find it after installing? Click Start and type Live Spotter.

Passes and payments

  • The 2-Day Pass works on 1 PC. The 30-Day Pass works on 2 PCs.
  • Your pass time starts when you enter your key in the app, not when you pay.
  • Passes are one-time payments. Nothing renews.
  • Your first pass has a 7-day money-back promise. See the refund policy.

Contact us

Email support@interviewspotter.com. We usually reply within one working day. To help us fix it faster, include:

  • What you were doing and what went wrong
  • A screenshot of any error message
  • Your call app (for example Zoom or Teams) and Windows version
  • The email you used to buy your pass, if you have one

Please don't send your AI key, passwords or card details.