Your first pass: 7-day money-back
Your first Live Spotter pass (2-Day or 30-Day) is refunded in full if you email us within 7 days of purchase. You don't have to give a reason. Send the email address you paid with; that's all we need.
Later passes: 7 days, if it doesn't work
If a later pass doesn't work on your computer and the help page steps don't fix it, email us within 7 days of purchase with what you tried. We refund it in full. Later passes are not pro-rated, and once used for interviews they are not refundable.
Prep Spotter and Apply Spotter
The same rules apply: a 7-day money-back on your first pass, and later passes within 7 days if the app doesn't work for you.
Meeting Spotter: no refunds
The Meeting Spotter 30-day pass isn't refundable once bought. Please use its 30 free minutes of live answers and the free practice calls on the computer and call app you'll really use before you buy.
How refunds work
- Refunds go back to your original payment method through Dodo Payments, usually within 5–7 working days.
- The license key is switched off when the refund is issued.
- Passes don't auto-renew, so there's nothing to cancel.
- Charged twice, or paid and no key arrived? Email us and we'll sort it out, always.
Please email us first
A refund request is answered faster than a bank dispute. A dispute filed without contacting us switches the pass off immediately. Email support@interviewspotter.com.